Refund policy

Return and Refund Policy

Last Updated: August 25, 2026

At TTT Moto, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or exchange in accordance with the terms of this policy.

This Return and Refund Policy applies to purchases made through tttmoto.shop and explains our return eligibility, exchange process, refund process, return shipping responsibilities, and applicable exceptions.

1. Return Window

You may request a return or exchange within 7 calendar days from the date your order is delivered.

Return or exchange requests submitted after 7 calendar days from the delivery date may not be accepted.

To initiate a return or exchange, contact us at:

Email: support@tttmoto.shop
Phone: +91 86579 79577

Please provide your Order ID, product details, reason for the request, and photographs or videos where applicable.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be unwashed and free from signs of use.

  • Be returned in the same condition in which it was received.

  • Be in its original packaging wherever applicable.

  • Have original tags, labels, manuals, accessories, and other included items intact.

  • Be accompanied by valid proof of purchase or the original Order ID.

  • Not have damage caused after delivery.

  • Not have stains, scratches, scuffs, odors, perfume, cologne, smoke, or other signs of use.

All returned products are subject to inspection.

A return may be rejected if the product does not meet the eligibility requirements described in this policy.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact TTT Moto within 48 hours of delivery.

Please email support@tttmoto.shop with:

  • Order ID

  • Description of the issue

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Unboxing video, if available

Our team will review the issue and determine the appropriate resolution.

Depending on the circumstances and verification of the issue, the resolution may include:

  • Replacement

  • Exchange

  • Refund

The resolution is subject to product availability and verification of the reported issue.

We strongly recommend recording an unboxing video when receiving your order, particularly for high-value products.

4. Non-Returnable Products

Certain products may not be eligible for return because of safety, hygiene, sealing, activation, or logistical considerations.

Helmets and Visors

Helmets and visors are generally non-returnable once delivered because of safety and hygiene considerations.

An exception may apply where a verifiable manufacturing defect is identified.

Innerwear and Base Layers

Innerwear and base-layer products are non-returnable for hygiene reasons.

Electronic Products and Intercoms

Electronic products and communication devices, including intercoms, are non-returnable after their original seal has been opened, or after the product has been activated or used, except where a verified manufacturing defect applies.

Clearance and Final Sale Products

Products clearly marked as Clearance, Final Sale, or specifically identified as non-returnable on the product page are not eligible for return unless the product is damaged, defective, or incorrectly supplied.

Where a product is subject to a product-specific return condition, that condition will be communicated on the relevant product page.

5. Sale and Discounted Products

Products purchased using discounts, promotional offers, or sale pricing remain eligible for return where they otherwise meet this policy.

Products specifically identified as Final Sale, Clearance, or Non-Returnable are subject to the applicable product-specific condition stated on the product page.

6. How to Request a Return

Step 1 — Contact TTT Moto

Contact us at support@tttmoto.shop within 7 calendar days of delivery.

Please provide:

  • Order ID

  • Customer name

  • Product name

  • Reason for return

  • Photographs or videos where applicable

Step 2 — Return Approval

Our team will review the request.

If the return is approved, we will provide the applicable return instructions and return address.

Please do not send a product back without receiving return instructions from TTT Moto.

Step 3 — Pack the Product

Pack the product securely, preferably using its original packaging.

Include all applicable:

  • Accessories

  • Tags

  • Manuals

  • Documentation

  • Components

  • Original packaging

Step 4 — Ship the Product

Once the return has been approved, ship the product according to the instructions provided by TTT Moto.

Customers should retain the shipment receipt and tracking information until the return has been successfully processed.

7. Return Shipping Costs

For customer-initiated returns due to reasons such as:

  • Change of mind

  • Incorrect size selection

  • Preference

  • Incorrect selection

  • Other non-defect-related reasons

the customer is responsible for the return shipping cost.

Where TTT Moto has:

  • Sent the wrong product

  • Sent an incorrect variant

  • Supplied a product damaged in transit

  • Supplied a product with a verified manufacturing defect

TTT Moto will review the case and provide the appropriate resolution, including return shipping arrangements where applicable.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or a verified product issue.

8. Return Inspection

Once the returned product is received, TTT Moto will inspect it.

The inspection may verify:

  • Product condition

  • Signs of use or wear

  • Original packaging

  • Tags and labels

  • Accessories and components

  • Product authenticity

  • Damage or defects

  • Whether the returned item corresponds to the original order

A return may be rejected if the product does not meet the eligibility requirements of this policy.

9. Exchanges

Eligible products may be exchanged within the applicable 7-day return window.

Exchange requests are subject to:

  • Product eligibility

  • Product condition

  • Inspection and approval

  • Availability of the requested size, colour, or variant

If the requested replacement is unavailable, TTT Moto may provide an alternative resolution where applicable.

For many exchanges, the fastest option may be to return the eligible product and place a new order for the desired product or variant.

10. Refunds

If an eligible return is approved, the refund will be initiated to the original payment method, wherever technically possible.

Refunds are generally processed within 7 days after the returned product has been received, inspected, and approved for refund.

The time taken for the refund amount to appear in the customer's account may vary depending on the customer's bank, card issuer, UPI provider, payment gateway, or other payment service provider.

Indicative processing times after refund approval may include:

  • Credit/Debit Cards: 5–7 business days

  • UPI/Net Banking: 2–4 business days

  • Store Credit/Gift Cards: Within 24 hours

11. Non-Refundable Charges

Unless the return is due to an error on our part or a verified defective, damaged, or incorrectly supplied product, the following may not be refundable:

  • Return shipping charges

  • Original shipping charges, where applicable

  • Gift cards

  • Products specifically marked as Final Sale or Clearance

  • Products that are not eligible for return under this policy

12. Refunds for Damaged, Defective or Incorrect Products

Where TTT Moto verifies that a product was:

  • Damaged during delivery

  • Defective

  • Incorrectly supplied

  • Different from the product ordered

TTT Moto will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Where applicable, TTT Moto may arrange or cover the return shipping associated with the verified issue.

13. Late or Missing Refunds

If your refund has been approved but you have not received it within the expected timeframe:

  1. Check your bank or payment account.

  2. Contact your card issuer or payment provider.

  3. Contact your bank if applicable.

  4. If you still have not received the refund, contact us at support@tttmoto.shop with your Order ID and refund details.

We will assist you in checking the status of the refund.

14. Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been dispatched.

If the order has not been dispatched, an eligible cancellation will be refunded to the original payment method.

Once an order has been dispatched, it cannot normally be cancelled and must instead be handled under the applicable return policy.

To request a cancellation, contact us as soon as possible at support@tttmoto.shop.

15. Return Rejection

TTT Moto may reject a return where:

  • The request was submitted after the applicable 7-day return period.

  • The product has been used or worn.

  • The product has been washed or altered.

  • The product has been damaged through customer use or handling.

  • Original tags, packaging, accessories, or components are missing.

  • The product has stains, odors, scratches, scuffs, or other signs of use.

  • The product falls under a non-returnable category.

  • The returned product does not correspond to the original order.

Where a return is rejected following inspection, we will communicate the reason to the customer.

16. Product-Specific Conditions and Manufacturer Warranty

Some products may have additional return, replacement, or warranty conditions specified by the manufacturer.

Where applicable, manufacturer warranty terms will apply to issues specifically covered under the manufacturer's warranty.

Any product-specific return restrictions will be communicated on the relevant product page.

17. Contact Us

For questions regarding returns, exchanges, refunds, damaged products, defective products, or cancellations, please contact us:

TTT Moto
Flat No. 108, Navneet Sadan Co Op Hsg Soc
Sai Vihar, Tembhipada Road, Bhandup West
Mumbai, Maharashtra 400078, India

Email: support@tttmoto.shop
Phone: +91 86579 79577
Website: https://tttmoto.shop/